Shipping and Return Policy

FREIGHT CHARGES - You pay all freight costs unless otherwise stated or agreed upon. Next day, 2 day and 3 day air shipments are available at an additional cost. Freight is figured by dimensional weight, call 254-793-9459 for freight quote.

CONVENIENT WAYS TO PAY - Visa, Discover, MasterCard, American Express, Check with Order, Pay Pal, Amazon (Pay Pal and Amazon on-line only).

OVER-PAYMENTS - Over-payments may be refunded or credited to your account.

ORDER FOR EXPORT - Quotes on orders for export may include shipping, special packaging, and documentation at a customer's request. Please call us for quotes. All shipments for export are subject to prepayment in U.S. Funds.

For each Address Correction - $12.00
For each Acknowledgment of Delivery - $3.00
For each Call Tag Received - $9.00
Fuel surcharge subject to change without notice.

SALES, FREIGHT & WARRANTY INFORMATION WARRANTY – Busy Bee warrants its equipment to be free of defects in material and workmanship. If within 30 days of purchase you feel an item to be defective, please return the merchandise along with your sales receipt and Busy Bee will refund the purchase price along with all transportation charges. Warranty does not cover damage to equipment arising from alteration, abuse or use of product for other than its intended purpose.

DAMAGED FREIGHT – All merchandise is shipped "F.O.B. Shipping Point". This is a legal term that means all merchandise becomes your property as soon as we give it to the freight carrier. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.

SPECIAL ORDERS – Special orders may require a deposit.

PICK UP ORDERS – A call before you come by helps us serve you in the fastest manner and in most cases we can have the order ready for you to pickup.

ORDER DISCREPANCIES – Check all orders immediately upon receipt and contact us within 10 days on any discrepancies.

RETURNED MERCHANDISE – Please call if you need to return an item. We accept returns under the following conditions:

  1. Call for Return Authorization.
  2. Item must be in good condition.
  3. Item must be returned within 30 days of receipt.
  4. Original receipt is required.
In most cases a restocking fee of 20% will be charged. We cannot accept returns on hazardous materials.

REPLACING MERCHANDISE - When a situation occurs where Busy Bee is shipping another product to you as replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.

PRICES – Busy Bee will invoice all orders on the basis of prices which are in effect at the time of purchase. We reserve the right to change catalog prices if we deem it necessary. Please feel free to confirm prices at any time. Busy Bee is not responsible for typographical errors.

LIABILITY – Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.

PRODUCT SUITABILITY - Due to many state and local codes and regulations regarding sales, construction, installation and use of products for certain purposes, we cannot guarantee compliance in every situation. We attempt to assure that all products comply with state and local codes and regulations, so before you purchase and use a product please review both the product application and local codes and regulations. Be sure that the product, its installation and its use will comply with those codes and regulations.

Store Hours:
M, T, TH, F: 9am - 4pm
Sat: 9am - 12pm

Place orders by phone at 254-793-9459, or by e-mail address at Orders can also be placed online at

STATE SALES TAX – When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.

HOLIDAY CLOSINGS – see Store Hours for Holiday Closures.

Busy Bee is committed to protecting the security of our users. At Busy Bee sites, we always use industry standard security technologies when transferring and receiving Customer Data exchanged within our website. Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our website and you transmit such information at your own risk. Busy Bee further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems.